At KOALA, we are committed to providing you with a smooth and reliable shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping of your orders.

1. Order Processing Time

• All orders are processed within [Insert Number] business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

Domestic Shipping:

• Shipping charges for your order will be calculated and displayed at checkout.
• Standard Shipping: [Insert Delivery Time] business days
• Expedited Shipping: [Insert Delivery Time] business days
• Overnight Shipping: [Insert Delivery Time] business days

International Shipping:

• We offer international shipping to most countries. Shipping charges and delivery estimates for your order will be calculated and displayed at checkout.
• International Standard Shipping: [Insert Delivery Time] business days
• International Expedited Shipping: [Insert Delivery Time] business days

3. Shipping Confirmation and Order Tracking

• You will receive a shipping confirmation email with your tracking number(s) once your order has shipped.
• Tracking information will be provided so you can monitor the progress of your shipment.

4. Shipping Address

• Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If you need to change your shipping address, please contact us immediately at [Insert Email Address] or [Insert Phone Number].

5. Delivery Issues

Lost or Damaged Packages:

• If your package is lost or damaged during transit, please contact us at [Insert Email Address] or [Insert Phone Number] with your order number and details. We will work with the shipping carrier to resolve the issue as quickly as possible.

Undeliverable Packages:

• If a package is returned to us as undeliverable due to an incorrect address or other delivery issues, we will contact you to arrange for reshipment. Additional shipping charges may apply.

6. Shipping Restrictions

• Some products may be restricted from shipment to certain locations due to size, weight, or regulatory restrictions.
• We will notify you if your order contains items that cannot be shipped to your specified address.